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SaaS Support Engineer

Location: Gouda, Netherlands
Department: Security & IT
Hours: Full-time (32-40 hours)

The impact you will make as a SaaS Support Engineer

As a SaaS Support Engineer, you are part of the team responsible for managing our SaaS platform within the EuroPort+ IT landscape. In this role, you are the first point of contact for customers who have questions or challenges with our software. 

You are more than a problem solver — you think critically, act with a customer-first mindset, and know how to distinguish between what’s urgent and what’s not. In a dynamic environment, you maintain oversight and stay focused on what truly matters: satisfied clients and meaningful improvements. You collaborate closely with customers, consultants, architects, developers, and Scrum Masters to find the best solutions. 

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Make a difference from day one

What you will do as a SaaS Support Engineer

You provide support and manage client environments. Through first-line contact, you handle incoming incidents and requests, gather the right information, analyse the situation, and involve the right development teams where needed.

You work on complex cases, switching smoothly between internal and external stakeholders. You also monitor client environments and processes to prevent issues and identify improvement opportunities.

Additionally: 

  • You switch easily between tasks and priorities
  • You proactively suggest process and service improvements
  • You feel responsible for customer satisfaction and quality

What you bring as a SaaS Support Engineer

You are a proactive problem solver with a service-oriented mindset. You ask the right questions, look beyond the initial request, and focus on understanding the customer’s true needs.

Additionally: 

  • You have a positive, energetic personality
  • You are hands-on and enjoy a challenge
  • You have an affinity for IT and new technologies
  • Relevant experience is a plus, but motivation, curiosity, and enthusiasm are equally important 

About Akkuro

Akkuro is redefining Composable Banking, enabling financial institutions to seamlessly build, integrate, and expand financial services across lending, payments, investments, deposits, and more. Our modular platform provides the flexibility and adaptability needed to innovate without disrupting existing operations. With Akkuro, banks and fintechs can assemble best-in-class solutions, adapt to evolving customer needs, and future-proof their technology stack.

Designed for agility, Akkuro empowers financial organizations to deliver impactful experiences today while laying the foundation for a lifetime of financial services and innovation.

Learn more at www.akkuro.com.

Ready to make your next move?

Please fill in your details and submit the form. One of our Akkuro experts will reach out to you within one business day to schedule your personalized 30-minute demo session.

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