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Customer Success Employee

Location: Deventer, Netherlands
Department: Customer Success
Hours: Full-time (32-40 hours)

The impact you will make as a Customer Success Employee

You are more than a problem-solver — you are a sharp thinker with a customer-first mindset. You quickly distinguish the essential from the non-essential and enjoy collaborating to find the best solution. In a dynamic environment, you keep oversight and stay focused on what truly matters: satisfied customers and smart improvements.

You communicate clearly and professionally, with a strong focus on the customer. Analytical and adaptable, you quickly get to the core of issues and handle shifting priorities with ease. You take ownership of quality and satisfaction while working smoothly across teams and technical stakeholders.

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Make a difference from day one

What you will do as a Customer Success Employee

As a Customer Success Employee at Akkuro Lending, you are the indispensable link between customer and technology. You ensure customer questions become more than answers — you translate them into improvements with real impact. Together with your team, you work on the best possible customer experience and an increasingly intelligent software product.

  • You are the primary point of contact for customers across multiple channels
  • You document findings and actively contribute solution directions
  • You collaborate with consultants to translate customer needs into software solutions
  • You test findings and route them to the right development teams
  • You coordinate urgent incidents and communicate clearly with customers
  • You identify patterns in customer feedback and initiate structural improvements
  • You contribute actively to configuring Akkuro Lending for our customers

Above all, you remain calm and structured, even under pressure. 

What you bring as a Customer Success Employee

  • You are the primary point of contact for customers across multiple channels
  • At least MBO-4 or HBO working and thinking level with relevant experience
  • Initiative and drive to improve our services
  • Flexibility and resilience during peak workload or urgent issues
  • Fluent in English
  • Experience with IT and/or Atlassian Jira (preferred)

About Akkuro

Akkuro is redefining Composable Banking, enabling financial institutions to seamlessly build, integrate, and expand financial services across lending, payments, investments, deposits, and more. Our modular platform provides the flexibility and adaptability needed to innovate without disrupting existing operations. With Akkuro, banks and fintechs can assemble best-in-class solutions, adapt to evolving customer needs, and future-proof their technology stack.

Designed for agility, Akkuro empowers financial organizations to deliver impactful experiences today while laying the foundation for a lifetime of financial services and innovation.

Learn more at www.akkuro.com.

Ready to make your next move?

Please fill in your details and submit the form. One of our Akkuro experts will reach out to you within one business day to schedule your personalized 30-minute demo session.

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