ING Belgium streamlines pension savings with Akkuro

Discover how ING and Akkuro turned a complex pension product into a seamless, automated solution for clients and operations alike.

For many Belgians, saving for retirement feels unnecessarily complicated caught between strict regulations, legacy systems and paperwork. ING sets itself apart by offering Star Fund as an integrated, automated solution. Customers can open and manage their pension savings entirely online, benefit from potential annual tax reductions of up to 30% and choose among multiple investment options all within a single, seamless experience. In a market where many banks still depend on fragmented processes and manual interventions, this approach sets a new standard.

To make this possible, ING and Akkuro collaborated to address three challenges that often hold back innovation:

1. Complex regulatory requirements: from contribution ceilings to age-based tax treatment.
2. Seamless digital customer journeys: making it easy to start, transfer or adjust plans without friction.
3. End-to-end automation: every transaction, calculation and report is processed instantly and accurately.